Payment, Returns and Refunds Policy


We happily accept most major credit cards.  We require payment before we begin working any custom designs or digital proof images.

WE DO NOT ACCEPT ORDER CANCELLATIONS once we have begun to create your physical product.  Any order that is canceled, if the cancellation is accepted by Pretty In Polka Dots, will be refunded minus any costs accrued plus labor charges.


Tracking Information will be provided for all packages once they have been picked up by the either USPS or UPS.

Pretty In Polka Dots is not responsible for undelivered, mis delivered to an incorrect address, or packages that are damaged or destroyed in transit.

All Items will ship to the shipping address you provide at checkout.  Pretty In Polka Dots is not responsible for mis delivered packages due to an incorrect address nor responsible for making changes to the originally provided shipping information.

Refunds and Exchanges

Pretty In Polka Dots does not accept returns or exchanges on custom or personalized orders.  There are no refunds for custom design fees once paid.

Some returns or exchanges may be accepted at the discretion of Pretty In Polka Dots.  Restocking fees may apply and return shipping costs are not covered.  Please contact Pretty In Polka Dots to see if your purchase is eligible for a return if desired.

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Additional Policies

We have SOLE OWNERSHIP of any and all designs we create, including Custom Designs.

We reserve the right to SHARE any and all designs we create, including Custom Designs, on all social media.

We also reserve the right to SELL any and all designs we create, including Custom Designs at any of our brick & mortar locations & our online stores.

Pretty In Polka Dots reserves the right to cancel any order for any reason. If order is canceled you will be notified and a full refund to you will be processed.